Return & Refund Policy
1. Overview
We are committed to providing high-quality wholesale products and reliable fulfillment services. This Return & Refund Policy outlines the conditions under which returns, replacements, or refunds may be approved for wholesale orders.
All purchases are considered business-to-business (B2B) wholesale transactions and are subject to the terms below.
2. Return Eligibility (60-Day Window)
Returns are accepted only within 60 days from the date of delivery, and only under the following conditions:
- Product received is damaged or defective
- Incorrect item or SKU was shipped
- Order does not match the approved invoice
- Shipping or fulfillment error from our side
4. Refund & Resolution Options
Once a return request is reviewed and approved, one of the following resolutions will be provided:
- Product replacement
- Refund to original payment method
- Credit adjustment for future orders
Approved refunds are processed within 7–14 business days after confirmation.
5. Return Process
- Contact our support team with order details
- Provide proof of issue (photos/videos)
- Our team reviews and approves eligible claims
- Return instructions are provided (if required)
- Refund or replacement is processed after verification
6. Shipping Responsibility
- If the issue is caused by our fulfillment error, return shipping may be covered
- If the issue is not caused by us, return shipping costs will be the responsibility of the buyer
7. Quality Assurance
All products are carefully inspected before shipment. However, in rare cases of transit or handling issues, we provide full support under this policy to ensure customer satisfaction.